Returns, Refunds and Exchanges

We hope you love the things that you order from us here at Ottie and the Bea, but if for any reason you change your mind about any of the products you have ordered, rest assured that you have the right to cancel your order (Consumer Contracts Regulations 2014).

Any request for a return must be made within 7 days of receipt.

All items must be unworn and in their original packaging with all labels attached/  all parts must be included so,please package up the goods you are returning safely.

Please note we can not refund products that have been used, worn, damaged or altered in any way, which includes creasing of prints and posters (polite notice: we will never ship damaged prints or posters so please take extra care when removing them from the tube not to damage them yourself).

Refunds are not accepted on sale items unless faulty. You may exchange these items for alternative items. This does not apply items bought with promotional discount codes.

We reserve the right to refuse returns of items when they do not meet the conditions set out above.

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post (not special delivery). We will not grant a refund or exchange on any product that fails to reach us. Original and return postage is non-refundable unless incorrect item was sent in error, in which case we will refund return postage if you email a copy of your receipt to shop@ottieandthebea.com

We will process your refund within 10 days of receiving your parcel. You will be credited for your returned items via your original method of payment.